Difference between revisions of "Volunteer Desk Orientation"

From FreekiWiki
Jump to navigation Jump to search
(→‎Checklist: Added Volunteer Desk Checklist (daily duties) and made each table heading "Trainee" instead of "New Hire". Made hyperlinks appear as bold/italic for easy paper copy use.)
Line 21: Line 21:
 
|| Create & file a folder under Admin: last name, first name ||  ||  ||
 
|| Create & file a folder under Admin: last name, first name ||  ||  ||
 
|-
 
|-
−
|| [[Volunteer Intern Contract]]: review, sign & file ||  ||  ||
+
|| Take Orientation tour ||  ||  ||
 +
|-
 +
|| '''''[[Volunteer Intern Contract]]''''': review, sign & file ||  ||  ||
 +
|-
 +
|| Emergency Info Request: enter ER contact, phone # & any allergies into database ||  ||  ||
 
|-
 
|-
 
|| Requesting schedule changes/days off: provide contact info ||  ||  ||
 
|| Requesting schedule changes/days off: provide contact info ||  ||  ||
 
|-
 
|-
−
|| [[Arriving Late and Cancellations]]/Calling in Sick: provide contact info ||  ||  ||
+
|| '''''[[Arriving Late and Cancellations]]''''' / calling in sick: provide contact info ||  ||  ||
 
|-
 
|-
 
|| Signing Checks, Contracts, Invoices: don't do it!  ||  ||  ||
 
|| Signing Checks, Contracts, Invoices: don't do it!  ||  ||  ||
−
|-
 
−
|| Emergency Info Request: enter ER contact, phone # & any allergies into database ||  ||  ||
 
−
|-
 
−
|| Take Orientation tour ||  ||  ||
 
 
|-
 
|-
 
|}
 
|}
Line 45: Line 45:
 
|| Review building layout, public accessibility and names for various areas  ||  ||  ||
 
|| Review building layout, public accessibility and names for various areas  ||  ||  ||
 
|-
 
|-
−
|| [[Safety]] training. Details on that page.  ||  ||  ||
+
|| '''''[[Safety]]''''' training. Details on that page.  ||  ||  ||
 
|-
 
|-
−
|| Review ([[After Hours Access Policy]]) ||  ||  ||
+
|| Review '''''[[After Hours Access Policy]]''''' ||  ||  ||
 
|-
 
|-
 
|| Indicate available admin workspaces (library) ||  ||  ||
 
|| Indicate available admin workspaces (library) ||  ||  ||
Line 61: Line 61:
 
!| Technical Stuff
 
!| Technical Stuff
 
!| Date
 
!| Date
−
!| New Hire Initials
+
!| Trainee Initials
 
!| Staff Initials
 
!| Staff Initials
 
|-
 
|-
Line 89: Line 89:
 
!| Cultural Orientation
 
!| Cultural Orientation
 
!| Date
 
!| Date
−
!| New Hire Initials
+
!| Trainee Initials
 
!| Staff Initials
 
!| Staff Initials
 
|-
 
|-
Line 98: Line 98:
 
|| How to tell you're doing well (on time, floor shifts, moving position forward, commitments) ||  ||  ||  
 
|| How to tell you're doing well (on time, floor shifts, moving position forward, commitments) ||  ||  ||  
 
|-
 
|-
−
|| [[Free Geek FAQ]] ||  ||  ||  
+
|| '''''[[Free Geek FAQ]]''''' ||  ||  ||  
 
|-
 
|-
−
|| [[Standing Staff Committees]] What the committees do and where to send what emails ||  ||  ||  
+
|| '''''[[Standing Staff Committees]]''''' What the committees do and where to send what emails ||  ||  ||  
 
|-
 
|-
−
|| [[Netiquette at Free Geek]] ||  ||  ||  
+
|| '''''[[Netiquette at Free Geek]]''''' ||  ||  ||  
 
|-
 
|-
 
|| Documentation (why it's important, where to document what) ||  ||  ||  
 
|| Documentation (why it's important, where to document what) ||  ||  ||  
Line 148: Line 148:
 
|| "Toaster Oven" ||  ||  ||
 
|| "Toaster Oven" ||  ||  ||
 
|-
 
|-
−
|| Checking bags: [[Bag Check Policy]] ||  ||  ||
+
|| Daily Checklist: '''''[[Volunteer Desk Checklist]]''''' ||  ||  ||
 +
|-
 +
|| Checking bags: '''''[[Bag Check Policy]]''''' ||  ||  ||
 
|-
 
|-
 
|| Checking in volunteers ||  ||  ||
 
|| Checking in volunteers ||  ||  ||
Line 154: Line 156:
 
|| Logging volunteer hours in database ||  ||  ||
 
|| Logging volunteer hours in database ||  ||  ||
 
|-
 
|-
−
|| Prepping staff schedule: highlight prebuild (pink), recycling (green), receiving (yellow), front desk (orange) ||  ||  ||
+
|| Adding a volunteer to the database ||  ||  ||
 +
|-
 +
|| Merging duplicate records for a volunteer ||  ||  ||
 
|-
 
|-
 
|| Signing up or guiding volunteers on shifts: adoption, pre-build, build, post-build ||  ||  ||
 
|| Signing up or guiding volunteers on shifts: adoption, pre-build, build, post-build ||  ||  ||
 
|-
 
|-
−
|| Understand [[Scheduling Exceptions]] ||  ||  ||
+
|| Understand '''''[[Scheduling Exceptions]]''''' ||  ||  ||
 
|-
 
|-
−
|| Adding a volunteer to the database ||  ||  ||
+
|| Checking the phone '''''[[Phone System Howto | messages]]''''': return calls, send email messages, mark cancellations ||  ||  ||
 +
|-
 +
|| Make class reminder calls: Adoption, Command line, Wed & Fri Monthly classes ||  ||  ||
 
|-
 
|-
−
|| Checking the phone [[Phone System Howto | messages]]: return calls, send email messages, mark cancellations ||  ||  ||
+
|| Paging/Using Intercom ||  ||  ||
 
|-
 
|-
−
|| Make class reminder calls: Adoption, Command line, Wed & Fri Monthly classes ||  ||  ||
+
|| Transferring telephone calls ||  ||  ||
 
|-
 
|-
 
|| Review all emails to "frontdesk @": Make calls/updates, respond to emails ||  ||  ||
 
|| Review all emails to "frontdesk @": Make calls/updates, respond to emails ||  ||  ||
−
|-
 
−
|| Merging duplicate records for a volunteer ||  ||  ||
 
 
|-
 
|-
 
|| Transferring hours for volunteers: all parties must be present ||  ||  ||
 
|| Transferring hours for volunteers: all parties must be present ||  ||  ||
Line 180: Line 184:
 
|| Filing schedules: Staff, Adoption, Build ||  ||  ||
 
|| Filing schedules: Staff, Adoption, Build ||  ||  ||
 
|-
 
|-
−
|| Printing & restocking handouts & forms on [[Dead trees]] ||  ||  ||
+
|| Printing & restocking handouts & forms on '''''[[Dead trees]]''''' ||  ||  ||
 
|-
 
|-
 
|}
 
|}
Line 194: Line 198:
 
|| Acquiring & Counting Till ||  ||  ||
 
|| Acquiring & Counting Till ||  ||  ||
 
|-
 
|-
−
|| Take Donations & Print [[Donation Receipt]] ||  ||  ||
+
|| Take Donations & Print '''''[[Donation Receipt]]''''' ||  ||  ||
 +
|-
 +
|| '''''[[Processing credit cards]]''''' ||  ||  ||
 
|-
 
|-
−
|| [[Processing credit cards]] ||  ||  ||
+
|| '''''[[Processing Monetary Donations]]''''' ||  ||  ||
 
|-
 
|-
−
|| [[Processing Monetary Donations]] ||  ||  ||
+
|| '''''[[Invoicing Donors]]''''' ||  ||  ||
 
|-
 
|-
−
|| [[Invoicing Donors]] ||  ||  ||
+
|| '''''[[Checking the checks]]''''' ||  ||  ||
 
|-
 
|-
−
|| [[Checking the checks]] ||  ||  ||
+
|| Answering Questions about '''''[[Data Security]]''''' ||  ||  ||
 
|-
 
|-
−
|| Answering Questions about [[Data Security]] ||  ||  ||
+
|| Understanding '''''[[Ewaste Legislation Scenarios]]''''' and knowing '''''[[Ewaste Training]]''''' ||  ||  ||
 
|-
 
|-
−
|| Understanding [[Ewaste Legislation Scenarios]] ||  ||  ||
+
|| Reviewing and filing Volunteer Applications ||  ||  ||
 
|-
 
|-
−
|| Printing & restocking handouts & forms on [[Dead trees]] ||  ||  ||
+
|| Printing & restocking handouts & forms on '''''[[Dead trees]]''''' ||  ||  ||
 
|-
 
|-
 
|}
 
|}

Revision as of 12:55, 2 March 2010

This form should be printed out, completed, and placed in the new intern's file.

Checklist

When new front desk worker is hired, there are several steps that need to be performed. It's the buddy's job to make certain these steps are accomplished. Most of these things must be done by other people but it's the buddy's responsibility to make certain that it gets done and that a complete hard copy of this document exists in the new worker's file.

The buddy needs to determine an orientation schedule, and will need to arrange appointments with other staff members or interns who are responsible for parts of the orientation. Please orient new front desk worker on the following.


New Front Desk Worker's Name: __________________________________

Buddy's Name: _____________________________________


Policy Briefing Date Trainee Initials Staff Initials
Create & file a folder under Admin: last name, first name
Take Orientation tour
Volunteer Intern Contract: review, sign & file
Emergency Info Request: enter ER contact, phone # & any allergies into database
Requesting schedule changes/days off: provide contact info
Arriving Late and Cancellations / calling in sick: provide contact info
Signing Checks, Contracts, Invoices: don't do it!


Physical Orientation Date Trainee Initials Trainer Initials
Review building layout, public accessibility and names for various areas
Safety training. Details on that page.
Review After Hours Access Policy
Indicate available admin workspaces (library)
Review layout behind donor desk: tools, files & till
Review layout behind volunteer desk: tools, files & bag check


Technical Stuff Date Trainee Initials Staff Initials
Add to Email Lists (frontdesk, regulars, tours, social)
Update Volunteer Internship Schedule with start & end dates, schedule & tasks


Technical Infrastructure Orientation Date Trainee Initials Trainer Initials
Wiki http://wiki.freegeek.org/
Database http://data/ (only accessible from inside FG)


Cultural Orientation Date Trainee Initials Staff Initials
Introduced around to core volunteers
Introduced around to staff: indicate collective member
How to tell you're doing well (on time, floor shifts, moving position forward, commitments)
Free Geek FAQ
Standing Staff Committees What the committees do and where to send what emails
Netiquette at Free Geek
Documentation (why it's important, where to document what)
Where to park your car


General Training Date Trainee Initials Trainer Initials
Making coffee
Restocking 4 bathrooms: toilet paper, paper towels & hand soap ( 1 part soap to 2 parts water)
Restocking 2 kitchens: sponge & dish soap (1 part soap to 2 parts water)
Restocking coffee area: spoons in cup, sugar & creamer
Turning on computers & logging in
Keeping area tidy throughout day
Supply request: know what you need, ask BEFORE out
Answering the phone
Interacting with volunteers who speak a foreign language [[1]]


Volunteer Desk Training Date Trainee Initials Trainer Initials
"Toaster Oven"
Daily Checklist: Volunteer Desk Checklist
Checking bags: Bag Check Policy
Checking in volunteers
Logging volunteer hours in database
Adding a volunteer to the database
Merging duplicate records for a volunteer
Signing up or guiding volunteers on shifts: adoption, pre-build, build, post-build
Understand Scheduling Exceptions
Checking the phone messages: return calls, send email messages, mark cancellations
Make class reminder calls: Adoption, Command line, Wed & Fri Monthly classes
Paging/Using Intercom
Transferring telephone calls
Review all emails to "frontdesk @": Make calls/updates, respond to emails
Transferring hours for volunteers: all parties must be present
Dispersement data entry
Prepping new schedule pages: Adopt, Build, Prebuild
Prepping new class pages: Command line, Adoption, Wed & Fri Monthly classes
Filing schedules: Staff, Adoption, Build
Printing & restocking handouts & forms on Dead trees


Donor Desk Training Date Trainee Initials Trainer Initials
Acquiring & Counting Till
Take Donations & Print Donation Receipt
Processing credit cards
Processing Monetary Donations
Invoicing Donors
Checking the checks
Answering Questions about Data Security
Understanding Ewaste Legislation Scenarios and knowing Ewaste Training
Reviewing and filing Volunteer Applications
Printing & restocking handouts & forms on Dead trees
Retrieved from "http://wiki.freegeek.org/index.php?title=Volunteer_Desk_Orientation&oldid=47119"