Difference between revisions of "Training guide for Jacob"

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* Room use calendar (Who do we contact to put items on here? Laurel?)[[User:MaryKate|MaryKate]] 11:58, 29 May 2008 (PDT)MKW
 
* Room use calendar (Who do we contact to put items on here? Laurel?)[[User:MaryKate|MaryKate]] 11:58, 29 May 2008 (PDT)MKW
 
* He's also doing a final project.  It's called [[Jacob's second half project]].[[User:Luiz|Luiz]] 00:25, 25 June 2008 (UTC)
 
* He's also doing a final project.  It's called [[Jacob's second half project]].[[User:Luiz|Luiz]] 00:25, 25 June 2008 (UTC)
−
[[category: Front Desk]]
 

Latest revision as of 13:40, 26 March 2011

deletion

This page has been requested to be deleted.
If you disagree, discuss on the talk page.
Whenever possible, could an Admin please remove this page?


We now use an orientation list: http://wiki.freegeek.org/index.php/Front_Desk_Orientation_List

and daily checklists:
http://wiki.freegeek.org/index.php/Donor_Desk_Checklist
http://wiki.freegeek.org/index.php/Volunteer_Desk_Checklist

Valerie 21:24, 13 March 2010 (UTC)

Jacob's Training for the front desk

Checklist

This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just initial it with four ~ in a row. Jacob 17:30, 18 March 2008 (PDT)

Trainers
  • Dana Dana 16:53, 18 March 2008 (PDT)
  • Mary KateMaryKate 11:35, 29 May 2008 (PDT)MKW
  • Shawn

Wiki

  • How to utilize articles under the Front Desk category.

Beyond the wiki: the rest of these tasks will be taught hands on

This is also a checklist

Phones

  • Phone functions, paging and transferring calls.
  • Checking the messages:
  • Front Desk mailbox.MaryKate 11:13, 29 May 2008 (PDT)MKW
  • General mailbox.MaryKate 11:13, 29 May 2008 (PDT)MKW
  • Q-west mailbox. (not currently in use)MaryKate 11:13, 29 May 2008 (PDT)MKW

Scheduling volunteers

  • Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, etc.) Shawn and Sushi
  • Adoption (group scheduling, one person per line, etc.) Shawn and Sushi
  • Receiving calendar. (MKW & Jacob want to know more - does a staff member check this often or do we email?)MaryKate 11:58, 29 May 2008 (PDT)MKW

Recording things in the database

  • DispersementMaryKate 11:35, 29 May 2008 (PDT)MKW
  • HoursMaryKate 11:35, 29 May 2008 (PDT)MKW
  • Recycling Systems-eval tally sheets (waiting for a sheet to enter)
  • DonationsMaryKate 11:35, 29 May 2008 (PDT)MKW
  • ContactsMaryKate 11:35, 29 May 2008 (PDT)MKW

Printing

-Printing from Deadtrees.MaryKate 12:00, 29 May 2008 (PDT)MKW

Cashing out and counting till and other tillish stuff

  • Pre-opening till count and paperworkMaryKate 11:35, 29 May 2008 (PDT)MKW
  • Closing till count.MaryKate 11:35, 29 May 2008 (PDT)MKW
  • Searching for mistakes.MaryKate 11:35, 29 May 2008 (PDT)MKW
  • Credit Card machine.MaryKate 11:35, 29 May 2008 (PDT)MKW
  • IOUs and Reimbursements.MaryKate 11:35, 29 May 2008 (PDT)MKW

Email-Lists public and private

Website Applications

website extensions for applications such as www.freegeek.org

  • /grants.MaryKate 11:58, 29 May 2008 (PDT)MKW
  • /internships.MaryKate 11:58, 29 May 2008 (PDT)MKW
  • /wishlist.MaryKate 11:58, 29 May 2008 (PDT)MKW
  • /roomuse.MaryKate 11:58, 29 May 2008 (PDT)MKW

Documentation

  • Build Status Sheets.MaryKate 11:58, 29 May 2008 (PDT)MKW
  • Borrow Book.MaryKate 11:58, 29 May 2008 (PDT)MKW

Signing up Volunteers after tour

  • Builders.MaryKate 11:58, 29 May 2008 (PDT)MKW
  • Adopters.MaryKate 11:58, 29 May 2008 (PDT)MKW
    • Processing community service volunteers (Mult Co Court and others)MaryKate 11:58, 29 May 2008 (PDT)MKW

Other

It is also important to orient people with the organization and culture of Free Geek. A few ways of doing this are:

  • Introduce the new intern or volunteer to everyone and explain what it is that each staff member or core volunteer does.MaryKate 11:58, 29 May 2008 (PDT)MKW
  • Explain the unique structure of Free Geek including the role of council, the board, staff and committees.MaryKate 11:58, 29 May 2008 (PDT)MKW
  • Communication-what is the particular norm for different groups relaying informationMaryKateMKW
  • Making reminder callsMaryKate 11:58, 29 May 2008 (PDT)MKW
  • Room use calendar (Who do we contact to put items on here? Laurel?)MaryKate 11:58, 29 May 2008 (PDT)MKW
  • He's also doing a final project. It's called Jacob's second half project.Luiz 00:25, 25 June 2008 (UTC)
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