Training guide for Jacob

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We now use an orientation list: http://wiki.freegeek.org/index.php/Front_Desk_Orientation_List

and daily checklists:
http://wiki.freegeek.org/index.php/Donor_Desk_Checklist
http://wiki.freegeek.org/index.php/Volunteer_Desk_Checklist

Valerie 21:24, 13 March 2010 (UTC)

Jacob's Training for the front desk

Checklist

This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just initial it with four ~ in a row. Jacob 17:30, 18 March 2008 (PDT)

Trainers
  • Dana Dana 16:53, 18 March 2008 (PDT)
  • Mary KateMaryKate 11:35, 29 May 2008 (PDT)MKW
  • Shawn

Wiki

  • How to utilize articles under the Front Desk category.

Beyond the wiki: the rest of these tasks will be taught hands on

This is also a checklist

Phones

  • Phone functions, paging and transferring calls.
  • Checking the messages:
  • Front Desk mailbox.MaryKate 11:13, 29 May 2008 (PDT)MKW
  • General mailbox.MaryKate 11:13, 29 May 2008 (PDT)MKW
  • Q-west mailbox. (not currently in use)MaryKate 11:13, 29 May 2008 (PDT)MKW

Scheduling volunteers

  • Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, etc.) Shawn and Sushi
  • Adoption (group scheduling, one person per line, etc.) Shawn and Sushi
  • Receiving calendar. (MKW & Jacob want to know more - does a staff member check this often or do we email?)MaryKate 11:58, 29 May 2008 (PDT)MKW

Recording things in the database

  • DispersementMaryKate 11:35, 29 May 2008 (PDT)MKW
  • HoursMaryKate 11:35, 29 May 2008 (PDT)MKW
  • Recycling Systems-eval tally sheets (waiting for a sheet to enter)
  • DonationsMaryKate 11:35, 29 May 2008 (PDT)MKW
  • ContactsMaryKate 11:35, 29 May 2008 (PDT)MKW

Printing

-Printing from Deadtrees.MaryKate 12:00, 29 May 2008 (PDT)MKW

Cashing out and counting till and other tillish stuff

  • Pre-opening till count and paperworkMaryKate 11:35, 29 May 2008 (PDT)MKW
  • Closing till count.MaryKate 11:35, 29 May 2008 (PDT)MKW
  • Searching for mistakes.MaryKate 11:35, 29 May 2008 (PDT)MKW
  • Credit Card machine.MaryKate 11:35, 29 May 2008 (PDT)MKW
  • IOUs and Reimbursements.MaryKate 11:35, 29 May 2008 (PDT)MKW

Email-Lists public and private

Website Applications

website extensions for applications such as www.freegeek.org

  • /grants.MaryKate 11:58, 29 May 2008 (PDT)MKW
  • /internships.MaryKate 11:58, 29 May 2008 (PDT)MKW
  • /wishlist.MaryKate 11:58, 29 May 2008 (PDT)MKW
  • /roomuse.MaryKate 11:58, 29 May 2008 (PDT)MKW

Documentation

  • Build Status Sheets.MaryKate 11:58, 29 May 2008 (PDT)MKW
  • Borrow Book.MaryKate 11:58, 29 May 2008 (PDT)MKW

Signing up Volunteers after tour

  • Builders.MaryKate 11:58, 29 May 2008 (PDT)MKW
  • Adopters.MaryKate 11:58, 29 May 2008 (PDT)MKW
    • Processing community service volunteers (Mult Co Court and others)MaryKate 11:58, 29 May 2008 (PDT)MKW

Other

It is also important to orient people with the organization and culture of Free Geek. A few ways of doing this are:

  • Introduce the new intern or volunteer to everyone and explain what it is that each staff member or core volunteer does.MaryKate 11:58, 29 May 2008 (PDT)MKW
  • Explain the unique structure of Free Geek including the role of council, the board, staff and committees.MaryKate 11:58, 29 May 2008 (PDT)MKW
  • Communication-what is the particular norm for different groups relaying informationMaryKateMKW
  • Making reminder callsMaryKate 11:58, 29 May 2008 (PDT)MKW
  • Room use calendar (Who do we contact to put items on here? Laurel?)MaryKate 11:58, 29 May 2008 (PDT)MKW
  • He's also doing a final project. It's called Jacob's second half project.Luiz 00:25, 25 June 2008 (UTC)
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