Difference between revisions of "User:MaryKate/Front Desk Training Guide"
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| + | We have a Front Desk orientation checklist here: | ||
| + | http://wiki.freegeek.org/index.php/Front_Desk_Orientation_List | ||
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| + | And we have daily checklists here: | ||
| + | http://wiki.freegeek.org/index.php/Volunteer_Desk_Checklist | ||
| + | and here: | ||
| + | http://wiki.freegeek.org/index.php/Donor_Desk_Checklist | ||
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| + | [[User:Valerie|Valerie]] 21:07, 13 March 2010 (UTC) | ||
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==Training for the front desk== | ==Training for the front desk== | ||
This template should be copied to a new page each time there is a new staff person or core volunteer wanting to learn the front desk. | This template should be copied to a new page each time there is a new staff person or core volunteer wanting to learn the front desk. | ||
Revision as of 14:08, 13 March 2010
 This page has been requested to be deleted. |
We have a Front Desk orientation checklist here:
http://wiki.freegeek.org/index.php/Front_Desk_Orientation_List
And we have daily checklists here: http://wiki.freegeek.org/index.php/Volunteer_Desk_Checklist and here: http://wiki.freegeek.org/index.php/Donor_Desk_Checklist
Valerie 21:07, 13 March 2010 (UTC)
Training for the front desk
This template should be copied to a new page each time there is a new staff person or core volunteer wanting to learn the front desk.
Checklist
This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just initial it with four ~ in a row.
- Trainers
Wiki
- How to utilize articles under the Front Desk category.
- Answering the phone
- Checking the checks
- Data Entry
- Donation Receipt
- Email lists
- FAQ for phone call response
- Free Geek FAQ
- Front Desk
- Handling Corporate Donations at Receiving
- Information on how to get tech support
- Invoicing Donors
- Opening and closing out the till
- Phone System Howto
- Printing from the Front Desk
- Processing Monetary Donations
- Receiving Calendar
- Regularly Scheduled Tour Guides
- Reimbursement for mileage
- Sick Friend Letters
- Volunteer Cashiers Policy
- How to edit and create wiki pages
Beyond the wiki: the rest of these tasks will be taught hands on
This is also a checklist
Phones
- Phone functions, paging and transferring calls.
- Checking the messages:
- Front Desk mailbox.
- General mailbox.
- Q-west mailbox.
Scheduling volunteers
- Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.)
- Adoption (group scheduling, one person per line, ect.)
- Receiving calendar.
Recording things in the database
- Dispersement
- Hours
- Recycling Systems-eval tally sheets
- Donations
- Contacts
Printing
-Printing from Deadtrees.
Cashing out and counting till and other tillish stuff
- Pre-opening till count and paperwork.
- Closing till count.
- Searching for mistakes.
- Credit Card machine.
- IOUs and Reimbursements.
Email-Lists public and private
- Staff.
- Committee. On the wiki at Standing Staff Committees
- Public lists: http://lists.freegeek.org/listinfo/
Website Applications
website extensions for applications such as www.freegeek.org
- /grants.
- /internships.
- /wishlist.
- /roomuse.
Documentation
- Build Status Sheets.
- Borrow Book.
Signing up Volunteers after tour
- Builders.
- Adopters.
- Processing community service volunteers (Mult Co Court and others)
Other
It is also important to orient people with the organization and culture of Free Geek. A few ways of doing this are:
- Introduce the new intern or volunteer to everyone and explain what it is that each staff member or core volunteer does.
- Explain the unique structure of Free Geek including the role of council, the board, staff and committees.
- Communication-what is the particular norm for different groups relaying information
- Making reminder calls
- Room use calendar,