Difference between revisions of "Training Guide for Jessica"
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+ | {{delete}} | ||
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+ | We now use an orientation list (paper copy to live in HR file): | ||
+ | http://wiki.freegeek.org/index.php/Front_Desk_Orientation_List <br> | ||
+ | |||
+ | and daily checklists (laminated at the front): <br> | ||
+ | http://wiki.freegeek.org/index.php/Donor_Desk_Checklist <br> | ||
+ | http://wiki.freegeek.org/index.php/Volunteer_Desk_Checklist | ||
+ | |||
+ | |||
===Training Jessica at Front Desk=== | ===Training Jessica at Front Desk=== | ||
==Checklist== | ==Checklist== | ||
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*E-Beth's sig: [[User:Elizabeth|Elizabeth]] 09:51, 7 August 2007 (PDT) | *E-Beth's sig: [[User:Elizabeth|Elizabeth]] 09:51, 7 August 2007 (PDT) | ||
kathie [[User:Kathie|Kathie]] 09:56, 7 August 2007 (PDT) | kathie [[User:Kathie|Kathie]] 09:56, 7 August 2007 (PDT) | ||
+ | [[User:Dana|Dana]] 15:16, 31 October 2007 (PDT) | ||
===Wiki=== | ===Wiki=== | ||
*How to utilize articles under the Front Desk category. | *How to utilize articles under the Front Desk category. | ||
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:*[[Data Entry]] [[User:Dana|Dana]] 13:26, 25 October 2007 (PDT) | :*[[Data Entry]] [[User:Dana|Dana]] 13:26, 25 October 2007 (PDT) | ||
:*[[Donation Receipt]] [[User:Dana|Dana]] 13:26, 25 October 2007 (PDT) | :*[[Donation Receipt]] [[User:Dana|Dana]] 13:26, 25 October 2007 (PDT) | ||
− | :*[[Email lists]] | + | :*[[Email lists]] [[User:Dana|Dana]] 15:14, 31 October 2007 (PDT) |
− | :*[[FAQ for phone call response]] | + | :*[[FAQ for phone call response]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST) |
− | :*[[Free Geek FAQ]] | + | :*[[Free Geek FAQ]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST) |
− | :*[[Front Desk]] | + | :*[[Front Desk]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST) |
− | :*[[Handling Corporate Donations at Receiving]] | + | :*[[Handling Corporate Donations at Receiving]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST) |
− | :*[[Information on how to get tech support]] | + | :*[[Information on how to get tech support]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST) |
− | :*[[Invoicing Donors]] | + | :*[[Invoicing Donors]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST) |
− | :*[[Opening and closing out the till]] | + | :*[[Opening and closing out the till]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST) |
− | :*[[Phone System Howto]] | + | :*[[Phone System Howto]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST) |
− | :*[[Printing from the Front Desk]] | + | :*[[Printing from the Front Desk]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST) |
− | :*[[Processing Monetary Donations]] | + | :*[[Processing Monetary Donations]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST) |
− | :*[[Receiving Calendar]] | + | :*[[Receiving Calendar]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST) |
− | :*[[Regularly Scheduled Tour Guides]] | + | :*[[Regularly Scheduled Tour Guides]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST) |
− | :*[[Reimbursement for mileage]] | + | :*[[Reimbursement for mileage]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST) |
− | :*[[Sick Friend Letters]] | + | :*[[Sick Friend Letters]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST) |
− | :*[[Volunteer Cashiers Policy]] | + | :*[[Volunteer Cashiers Policy]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST) |
:*[[How to edit and create wiki pages]] | :*[[How to edit and create wiki pages]] | ||
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===Recording things in the database=== | ===Recording things in the database=== | ||
− | :*Dispersement | + | :*Dispersement [[User:Elizabeth|Elizabeth]] 14:04, 31 October 2007 (PDT) |
− | ( | + | :*Donations [[User:Elizabeth|Elizabeth]] 14:04, 31 October 2007 (PDT) |
− | :* | + | :*Recycling systems-eval tally sheets |
+ | :*Hours [[User:Elizabeth|Elizabeth]] 14:04, 31 October 2007 (PDT) | ||
===Printing=== | ===Printing=== | ||
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===Email-Lists public and private=== | ===Email-Lists public and private=== | ||
− | :*Staff. | + | :*Staff. [[User:Elizabeth|Elizabeth]] 13:38, 31 October 2007 (PDT) |
− | :*Committee. On the wiki at [[Standing Staff Committees]] | + | :*Committee. On the wiki at [[Standing Staff Committees]] [[User:Elizabeth|Elizabeth]] 13:38, 31 October 2007 (PDT) |
+ | :*Public lists: http://lists.freegeek.org/listinfo/ [[User:Elizabeth|Elizabeth]] 13:38, 31 October 2007 (PDT) | ||
==Website Applications== | ==Website Applications== |
Latest revision as of 14:39, 26 March 2011
This page has been requested to be deleted. |
We now use an orientation list (paper copy to live in HR file):
http://wiki.freegeek.org/index.php/Front_Desk_Orientation_List
and daily checklists (laminated at the front):
http://wiki.freegeek.org/index.php/Donor_Desk_Checklist
http://wiki.freegeek.org/index.php/Volunteer_Desk_Checklist
Training Jessica at Front Desk
Checklist
This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just intitial it with four ~ in a row.
- Trainers
- E-Beth's sig: Elizabeth 09:51, 7 August 2007 (PDT)
kathie Kathie 09:56, 7 August 2007 (PDT) Dana 15:16, 31 October 2007 (PDT)
Wiki
- How to utilize articles under the Front Desk category.
- Answering the phone Dana 13:26, 25 October 2007 (PDT)
- Checking the checks Dana 13:26, 25 October 2007 (PDT)
- Data Entry Dana 13:26, 25 October 2007 (PDT)
- Donation Receipt Dana 13:26, 25 October 2007 (PDT)
- Email lists Dana 15:14, 31 October 2007 (PDT)
- FAQ for phone call response Dana 12:38, 14 November 2007 (PST)
- Free Geek FAQ Dana 12:38, 14 November 2007 (PST)
- Front Desk Dana 12:38, 14 November 2007 (PST)
- Handling Corporate Donations at Receiving Dana 12:38, 14 November 2007 (PST)
- Information on how to get tech support Dana 12:38, 14 November 2007 (PST)
- Invoicing Donors Dana 12:38, 14 November 2007 (PST)
- Opening and closing out the till Dana 12:38, 14 November 2007 (PST)
- Phone System Howto Dana 12:38, 14 November 2007 (PST)
- Printing from the Front Desk Dana 12:38, 14 November 2007 (PST)
- Processing Monetary Donations Dana 12:38, 14 November 2007 (PST)
- Receiving Calendar Dana 12:38, 14 November 2007 (PST)
- Regularly Scheduled Tour Guides Dana 12:38, 14 November 2007 (PST)
- Reimbursement for mileage Dana 12:38, 14 November 2007 (PST)
- Sick Friend Letters Dana 12:38, 14 November 2007 (PST)
- Volunteer Cashiers Policy Dana 12:38, 14 November 2007 (PST)
- How to edit and create wiki pages
Beyond the wiki: the rest of these tasks will be taught hands on
This is also a checklist
Phones
- Phone functions, paging and transferring calls.
- Checking the messages:
- Front Desk mailbox.
- General mailbox.
- Q-west mailbox.
Scheduling volunteers
- Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.) Elizabeth 13:27, 31 October 2007 (PDT)
- Adoption (group scheduling, one person per line, ect.) Elizabeth 13:27, 31 October 2007 (PDT)
- Receiving calendar. Elizabeth 13:27, 31 October 2007 (PDT)
Recording things in the database
Printing
-Printing from Deadtrees.
Cashing out and counting till and other tillish stuff
- Pre-opening till count and paperwork.
- Closing till count.
- Searching for mistakes.
- Credit Card machine.
- IOUs and Reimbursements.
Email-Lists public and private
- Staff. Elizabeth 13:38, 31 October 2007 (PDT)
- Committee. On the wiki at Standing Staff Committees Elizabeth 13:38, 31 October 2007 (PDT)
- Public lists: http://lists.freegeek.org/listinfo/ Elizabeth 13:38, 31 October 2007 (PDT)
Website Applications
website extensions for applications such as www.freegeek.org
- /grants.
- /internships.
- /wishlist.
- /roomuse.
Documentation
- Build Status Sheets.
- Borrow Book.
Signing up Volunteers after tour
- Builders.
- Adopters.
- Processing community service volunteers (Mult Co Court and others)
Other
It is also important to orient people with the organization and culture of Free Geek. A few ways of doing this are:
- Introduce the new intern or volunteer to everyone and explain what it is that each staff member or core volunteer does.
- Explain the unique structure of Free Geek including the role of council, the board, staff and committees.
- Communication-what is the particular norm for different groups relaying information
- Making reminder calls
- Room use calendar,