Front Desk

Please don't post plain text email or other personal information (such as addresses or phone numbers) on the wiki. For more details on acceptable email formats, see Email address use.

Many skilled people (volunteers and staff) sit at the front desk and make it work. If you have any ideas about how to make the front desk look better, check out the Front Desk Beautification page.

FD Task Divvy

Must Do Tasks

If you're working at the front desk, you have to be sure these get done:

Printing stuff.
Taking donations and making a Donation Receipt and Processing Monetary Donations
Answering the phone
Checking phone messages: see Phone System Howto.
Making reminder calls for FreekBox Adoption Classes and Command Line classes.
Make sure there are build and adopter packets for the noon and 6pm tours
Sign volunteers up for shifts and classes (be sure to get volunteer number and phone number on signups for classes)
Check Supplies
Schedule and teach people Cleaning
Recruit tour guides Regularly Scheduled Tour Guides
Occasional community service volunteer processing. Please go to this link.
Enact the Bag Check Policy

Other Tasks

Pre-Opening Tasks

Review and record phone messages.
Answer messages as needed.
- Return calls.
- Send e-mail messages to staff or committees as needed.
- Check schedule sheet and record cancellations as needed.
- Call to reschedule appointments as needed.
Prepare Staff Schedule sheet. Color code prebuild, recycling and receiving people and shifts.
Put out current volunteer schedule sheets for build and adoption.
Reminder calls for classes
Set up cash drawer
Check supplies (Tuesday afternoon) and prepare supply run list e-mail.
Check hardware donation forms supply and print new forms as needed.
check and add printer paper if needed.
Make copies of FG brochure found on Dead trees, if needed.
Put previous day's work schedule into filing cabinet

Tasks Done During Work Hours

Check in builders, adopters and volunteers
Schedule builders and adopters
Prepare for noon/6pm tour (get packets ready to hand out)
Prepare build, adoption, and class schedule sheets - 3 weeks in advance
Enter volunteers hours
Enter Volunteer information
Schedule volunteer shifts
Schedule groups for recycling
Print out schedules for classes, build and adoption for a month in advance
Invoicing Donors
PayPal and/or on-line Donations
Check build status book for missing information and alphabetize pages if needed
Review and update RT tickets as needed (done by staff only)
Process community service volunteers
Remove Free Geek's fax number from unwanted solicitation faxes
Provide information on how to get tech support
Howto handle requested pick-up calls: take the request and e-mail it to pickup@freegeek.org.

Miscellaneous Jobs

Organize Build Books
Fold Free Geek Flyers
If Spanish speakers come to inquire about volunteering, print out the Spanish info sheet from the website [Cómo Voluntario]
Update Wiki for Front Desk
Using the Page Function
Add current information to

Money Takers

Go to this page to see who's been approved to handle money at Free Geek. If someone wants to handle money, have 'em send an email to staff.

Training Check Lists for Front Desk Folks