Difference between revisions of "Training Guide for Jessica"

Latest revision as of 14:39, 26 March 2011

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We now use an orientation list (paper copy to live in HR file): http://wiki.freegeek.org/index.php/Front_Desk_Orientation_List

and daily checklists (laminated at the front):
http://wiki.freegeek.org/index.php/Donor_Desk_Checklist
http://wiki.freegeek.org/index.php/Volunteer_Desk_Checklist

Training Jessica at Front Desk

Checklist

This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just intitial it with four ~ in a row.

Trainers

E-Beth's sig: Elizabeth 09:51, 7 August 2007 (PDT)

kathie Kathie 09:56, 7 August 2007 (PDT) Dana 15:16, 31 October 2007 (PDT)

Wiki

How to utilize articles under the Front Desk category.

Answering the phone Dana 13:26, 25 October 2007 (PDT)
Checking the checks Dana 13:26, 25 October 2007 (PDT)
Data Entry Dana 13:26, 25 October 2007 (PDT)
Donation Receipt Dana 13:26, 25 October 2007 (PDT)
Email lists Dana 15:14, 31 October 2007 (PDT)
FAQ for phone call response Dana 12:38, 14 November 2007 (PST)
Free Geek FAQ Dana 12:38, 14 November 2007 (PST)
Front Desk Dana 12:38, 14 November 2007 (PST)
Handling Corporate Donations at Receiving Dana 12:38, 14 November 2007 (PST)
Information on how to get tech support Dana 12:38, 14 November 2007 (PST)
Invoicing Donors Dana 12:38, 14 November 2007 (PST)
Opening and closing out the till Dana 12:38, 14 November 2007 (PST)
Phone System Howto Dana 12:38, 14 November 2007 (PST)
Printing from the Front Desk Dana 12:38, 14 November 2007 (PST)
Processing Monetary Donations Dana 12:38, 14 November 2007 (PST)
Receiving Calendar Dana 12:38, 14 November 2007 (PST)
Regularly Scheduled Tour Guides Dana 12:38, 14 November 2007 (PST)
Reimbursement for mileage Dana 12:38, 14 November 2007 (PST)
Sick Friend Letters Dana 12:38, 14 November 2007 (PST)
Volunteer Cashiers Policy Dana 12:38, 14 November 2007 (PST)
How to edit and create wiki pages

Beyond the wiki: the rest of these tasks will be taught hands on

This is also a checklist

Phones

Phone functions, paging and transferring calls.
Checking the messages:

Front Desk mailbox.
General mailbox.
Q-west mailbox.

Scheduling volunteers

Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.) Elizabeth 13:27, 31 October 2007 (PDT)
Adoption (group scheduling, one person per line, ect.) Elizabeth 13:27, 31 October 2007 (PDT)
Receiving calendar. Elizabeth 13:27, 31 October 2007 (PDT)

Recording things in the database

Dispersement Elizabeth 14:04, 31 October 2007 (PDT)
Donations Elizabeth 14:04, 31 October 2007 (PDT)
Recycling systems-eval tally sheets
Hours Elizabeth 14:04, 31 October 2007 (PDT)

Printing

-Printing from Deadtrees.

Cashing out and counting till and other tillish stuff

Pre-opening till count and paperwork.
Closing till count.
Searching for mistakes.
Credit Card machine.
IOUs and Reimbursements.

Email-Lists public and private

Staff. Elizabeth 13:38, 31 October 2007 (PDT)
Committee. On the wiki at Standing Staff Committees Elizabeth 13:38, 31 October 2007 (PDT)
Public lists: http://lists.freegeek.org/listinfo/ Elizabeth 13:38, 31 October 2007 (PDT)

Website Applications

website extensions for applications such as www.freegeek.org

/grants.
/internships.
/wishlist.
/roomuse.

Documentation

Build Status Sheets.
Borrow Book.

Signing up Volunteers after tour

Builders.
Adopters.
- Processing community service volunteers (Mult Co Court and others)

Other

It is also important to orient people with the organization and culture of Free Geek. A few ways of doing this are:

Introduce the new intern or volunteer to everyone and explain what it is that each staff member or core volunteer does.
Explain the unique structure of Free Geek including the role of council, the board, staff and committees.
Communication-what is the particular norm for different groups relaying information
Making reminder calls
Room use calendar,

@@ Line 1: / Line 1: @@
+{{delete}}
+We now use an orientation list (paper copy to live in HR file):
+http://wiki.freegeek.org/index.php/Front_Desk_Orientation_List <br>
+and daily checklists (laminated at the front): <br>
+http://wiki.freegeek.org/index.php/Donor_Desk_Checklist <br>
+http://wiki.freegeek.org/index.php/Volunteer_Desk_Checklist
 ===Training Jessica at Front Desk===
 ==Checklist==
@@ Line 5: / Line 15: @@
 *E-Beth's sig: [[User:Elizabeth|Elizabeth]] 09:51, 7 August 2007 (PDT)
 kathie [[User:Kathie|Kathie]] 09:56, 7 August 2007 (PDT)
+[[User:Dana|Dana]] 15:16, 31 October 2007 (PDT)
 ===Wiki===
 *How to utilize articles under the Front Desk category.
-:*[[Answering the phone]]
+:*[[Answering the phone]] [[User:Dana|Dana]] 13:26, 25 October 2007 (PDT)
-:*[[Checking the checks]]
+:*[[Checking the checks]] [[User:Dana|Dana]] 13:26, 25 October 2007 (PDT)
-:*[[Data Entry]]
+:*[[Data Entry]] [[User:Dana|Dana]] 13:26, 25 October 2007 (PDT)
-:*[[Donation Receipt]]
+:*[[Donation Receipt]] [[User:Dana|Dana]] 13:26, 25 October 2007 (PDT)
-:*[[Email lists]]
+:*[[Email lists]] [[User:Dana|Dana]] 15:14, 31 October 2007 (PDT)
-:*[[FAQ for phone call response]]
+:*[[FAQ for phone call response]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST)
-:*[[Free Geek FAQ]]
+:*[[Free Geek FAQ]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST)
-:*[[Front Desk]]
+:*[[Front Desk]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST)
-:*[[Handling Corporate Donations at Receiving]]
+:*[[Handling Corporate Donations at Receiving]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST)
-:*[[Information on how to get tech support]]
+:*[[Information on how to get tech support]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST)
-:*[[Invoicing Donors]]
+:*[[Invoicing Donors]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST)
-:*[[Opening and closing out the till]]
+:*[[Opening and closing out the till]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST)
-:*[[Phone System Howto]]
+:*[[Phone System Howto]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST)
-:*[[Printing from the Front Desk]]
+:*[[Printing from the Front Desk]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST)
-:*[[Processing Monetary Donations]]
+:*[[Processing Monetary Donations]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST)
-:*[[Receiving Calendar]]
+:*[[Receiving Calendar]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST)
-:*[[Regularly Scheduled Tour Guides]]
+:*[[Regularly Scheduled Tour Guides]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST)
-:*[[Reimbursement for mileage]]
+:*[[Reimbursement for mileage]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST)
-:*[[Sick Friend Letters]]
+:*[[Sick Friend Letters]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST)
-:*[[Volunteer Cashiers Policy]]
+:*[[Volunteer Cashiers Policy]] [[User:Dana|Dana]] 12:38, 14 November 2007 (PST)
 :*[[How to edit and create wiki pages]]
 ==Beyond the wiki: the rest of these tasks will be taught hands on==
@@ Line 39: / Line 50: @@
 ===Scheduling volunteers===
-:*Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.)
+:*Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.) [[User:Elizabeth|Elizabeth]] 13:27, 31 October 2007 (PDT)
-:*Adoption (group scheduling, one person per line, ect.)
+:*Adoption (group scheduling, one person per line, ect.) [[User:Elizabeth|Elizabeth]] 13:27, 31 October 2007 (PDT)
-:*Receiving calendar.
+:*Receiving calendar. [[User:Elizabeth|Elizabeth]] 13:27, 31 October 2007 (PDT)
 ===Recording things in the database===
-:*Dispersement
+:*Dispersement [[User:Elizabeth|Elizabeth]] 14:04, 31 October 2007 (PDT)
-(explain two hr for one hour worked jobs like monitor testing and cleaning)
+:*Donations [[User:Elizabeth|Elizabeth]] 14:04, 31 October 2007 (PDT)
-:*Donations
+:*Recycling systems-eval tally sheets
+:*Hours [[User:Elizabeth|Elizabeth]] 14:04, 31 October 2007 (PDT)
 ===Printing===
@@ Line 58: / Line 70: @@
 ===Email-Lists public and private===
-:*Staff.
+:*Staff. [[User:Elizabeth|Elizabeth]] 13:38, 31 October 2007 (PDT)
-:*Committee. On the wiki at [[Standing Staff Committees]]
+:*Committee. On the wiki at [[Standing Staff Committees]] [[User:Elizabeth|Elizabeth]] 13:38, 31 October 2007 (PDT)
+:*Public lists: http://lists.freegeek.org/listinfo/ [[User:Elizabeth|Elizabeth]] 13:38, 31 October 2007 (PDT)
 ==Website Applications==