Employee Orientation Resources

This is a draft of a new or in-progress document, and is likely to have a few people specifically working on it. You may wish to check in on the discussion page to see what the purpose of the document is and who's working on it; then feel free to give this article love and attention if have extra of those things.

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This page is designed to provide new staff members with the resources they need to succeed at Free Geek. There is a large amount of information on this page (and in all of the pages linked to on this page), and it is not intended to be digested all at once. Rather, use this page as a hub for navigating relevant wiki pages and finding the information you need to do your job during your first weeks and months at Free Geek. If you have any questions about what you find here, speak with your supervisor or designated trainer (or ask any staff member who has been around for a while).

Overview of the Organization

Organizational Structure

Org Chart

This document is the standard organizational chart of departments, areas, and workers at Free Geek. It is periodically updated as staff members and structures change. This chart will be helpful in understanding the overall structure of the organization, along with learning who works where.

Definition of a non-profit

Free Geek is a 501(c)3 nonprofit organization according to the IRS. What does this mean? Learn more at: Free Geek's status as a nonprofit.

Decision-making

Decision-making Process chart

This document describes the general process for how decisions are made at Free Geek and outlines the basic relationships between the Board of Directors, staff, and all other stakeholders. Keep in mind that not all possible paths for information flow or decision-related actions are printed. Also, note that traditional nonprofits are governed more directly by an Executive Director instead of a Staff Collective; this collaborative management system has been an important aspect of Free Geek since its inception.

Consensus process

Decisions at Free Geek are made using the consensus process. Consensus is a group process in which the input of each group member is considered carefully and the ultimate decision reflects general agreement (not to be confused with majority rule or unanimity rule). It is a good idea to learn about how consensus works as you begin attending meetings and participating in decision-making groups. Consensus is a good page to look at as you start learning about this process; you also might check out the Staff Collective Decision Making Process.

Mission Statement

Free Geek's Mission Statement is: to recycle technology and provide access to computers, the Internet, education and job skills in exchange for community service. This statement serves as a basis for Free Geek programming and decision-making. Additionally, Free Geek and its affiliates (Free Geek Startups around North America) are guided by Free Geek Principles.

Personnel Policies

HR Policies

The following is a list of official policies (and less official guidelines) related to Human Resources. Please note that some policies apply to all employees, whereas others apply to only Collective staff or Non-collective (Bargaining Unit) staff. See your supervisor/designated trainer or the HR administrator (Mark) if you have any questions.

Wages (applies to non-collective only)

Benefits (See also Employee Rights and Benefits)

Holiday Policy

Paid Time Off

Call-In Policy

Breaks and Scheduling (See also Oregon Meal and Rest Period Rules)

Logging hours and overtime policy

Standard Weekly Hours

Maternity-Paternity Leave

Collective Workload Policy

Determining Seniority Policy

Employee Class Attendance Policy

Staff Hardware Disbursement Guideline

Reimbursement Policy

Discrimination Compliance Policy

Sexual Harassment Policy

Collective Member Review Policy

Non-Collective Staff Reviews (See also Regular Review Form)

Formal Complaint Procedure

Staff Discipline Policy

Collective Bargaining Agreement

The Collective Bargaining Agreement (CBA) is a contract between the Bargaining Unit (all non-collective staff members) and the Management (the Collective), signed July of 2011 and effective until July of 2013. The Bargaining Unit is represented by the Communication Workers of America (CWA), Local 7901, which is generally referred to as the Union. All Bargaining Unit staff hired after the signing of the CBA are required to be dues-paying members of the Union, but can decide how actively they would like to participate in Union activities. All Bargaining Unit staff members, regardless of start date, are protected by the agreements made in the contract. If you have any questions about the Union or the CBA, see a Union shop steward (currently Vagrant, Elizabeth, and Liliana) or the HR administrator (Mark).

Tools of the Trade

Avenues of Communication

Free Geek uses several different systems to communicate and document information. Knowing which system to use and how to use it can be somewhat of an art, but this overview should give you a good sense for what's what. One of Free Geek's founding principles is transparency, so if you're ever in doubt as to whether to communicate or document something, you should probably do it. As usual, if you have any questions, see your supervisor/designated trainer or any staff member who has been around for a while.

Email

All Free Geek staff members (and some interns) have a Free Geek email address ending with ATfreegeekDOTorg. We rely on email heavily to communicate a wide range of information, and it is best to check your email at least once or twice a day.

You can email individual staff members (see Handles for staff emails) or, as is more common, you can email a list. Email lists (see the list of lists here) have been set up for various committees, floor areas, and other groups to facilitate easy sharing of relevant information between the appropriate parties. During your first days here, you should be subscribed to the lists that are relevant to your job description, which will include your floor areas and committees, along with the lists that all staff members are on (such as paidworkers, which includes all staff).

Please review Netiquette at Free Geek, which outlines our guidelines for appropriate email use.

Wiki

The Wiki (aka Freekiwiki) is a tool for collaborative documentation and sharing information among the Free Geek community. Most of the wiki is open to the public for viewing, but you must have a wiki account to edit pages. The Secure Staff Wiki is viewable and editable only by Collective members, as it mostly includes personnel issues and other confidential topics.

All Free Geek staff members are expected to use the wiki to seek information pertinent to their role and will at least occasionally need to edit/update wiki pages. The wiki is a huge and valuable repository of information--there are currently over 2,000 pages--but finding the information that you need and sifting through outdated pages can be a somewhat daunting task.

Some helpful tips:

• Check out Help:Contents for a list of useful help pages.
• Review Freekiwiki best practices for guidelines on how we should be using the wiki.
• Look over Wiki Tutorial (including the source code--just hit "edit") to learn some basic formatting
• If you need to find information and you don't know exactly where it is, use the google search--> "search our wiki" on the side bar; the main search box (also on the side bar) works best if you know the exact wording of a page title.
• Browse Special:Categories to find groupings of pages all related to a particular category.

You should have a training session scheduled with your supervisor/designated trainer in order to learn more about navigating and editing the wiki, but a great way to learn is to dive in and start practicing in the Sandbox.

RT

RT, or Request Tracker is a system for collaboratively keeping track of tasks. We use RT in a variety of contexts at Free Geek, and all staff members should have at least a basic understanding of its functions. Certain areas, like Tech Support and Hardware Grants, use RT frequently to document the work that has been completed for particular tasks. Other reasons for using RT include requesting supplies, requesting technical changes or features from the Technocrats, requesting schedule changes, etc. Learning which queue (ie, which list of tasks) to use will ensure that your requests and documentation are viewed by the appropriate people.

You should have a training session scheduled with your supervisor/designated trainer that includes an RT tutorial, but in the meantime, check out Learning RT.

Talon

Database

The Free Geek Database (FGdb) is the in-house software that helps us keep track of a wide variety of data, including volunteer and donor info, gizmo flow, income, staff hours, and more. You can access the database while on the Free Geek network (not wireless) by typing "data" into the address line (where you'd usually put a full URL). Some of the database is visible to anyone, but most features can only be accessed by having a username and password.

Some things that all staff members should be able to do on the database include logging staff hours and checking the volunteer schedule. Depending on your job, you may use the database for many other tasks, like logging volunteer hours, viewing reports on the gizmos and money flowing through our organization, etc.

You should have a training session scheduled with your supervisor/designated trainer that includes a wiki tutorial, but in the meantime, log in and start looking around.

Phones

Free Geek has a multi-line phone system in place throughout the building, and it is very likely that you will use at least one of these phones. Some phones are for specific people at their desk (staff who are likely to be called directly), and some phones are in shared areas (like the front desk and meeting room). Learn about how to use the phones at Phone System Howto, or ask a staff member (or front desk intern) who is familiar with their functions. Also, check out the Phone Extension List for a list of staff/areas with phones and their extension.

Committees and their meetings

As a Free Geek staff member, you will most likely serve on at least one committee or working group. Many of the decisions made and actions taken at Free Geek are result of the work of committees and groups that meet on a regular basis. For an up-to-date schedule of all the meetings that happen (and who attends them), see the Perpetual Meeting Calendar. We also recently began holding monthly All Staff Meetings to make sure that everyone on staff is up on the big happenings in the organization.

Meetings are generally run by a facilitator and documented by a scribe, and these roles generally rotate in a predictable manner through the attendees of that meeting. Check out Meeting Tips to learn more about the responsibilities of the facilitator and scribe (and Scribe for even more tips). Your supervisor/designated trainer should also be available to talk with you about these roles before you expected to take them on in earnest.

Budget and Spending

Since 2010, Free Geek's annual budget has been approximately $1.2 million. Budgeting and financial updates are emailed out to the board and staff on a monthly basis by the Administrative Services Department. Our biggest expense is staffing, with rent/occupancy coming in a distant second. Our biggest sources of income are 1) the thrift store, 2) recycling, and 3) monetary donations. Learn more about the budget at Budgets Spending and Administration.

Free Geek will reimburse staff, volunteers, and board members for reasonable expenses incurred that are directly related to Free Geek's operation and mission. If you are unsure as to whether Free Geek will foot the bill for a particular expense, check with your supervisor or Department Point Person. Expenses that are under $100 require no approval--you can go for it and document the transaction using the IOU/Reimbursement Form at the Donations Desk. Anything over $100 will require some amount of approval; see Staff Spending Guidelines for more details. Free Geek also reimburses for mileage costs when driving a personal vehicle on Free Geek business; see Reimbursement for mileage.

Who we are & What we do

Overview of Programs

As a staff member, it is important for you to have a basic understanding of Free Geek's programs so that you can answer questions and let volunteers know what opportunities exist. Below is a list of our main programs (and their sub-programs)

• Adoption Program: Work 24 hours in either Receiving or Recycling, and earn a FreekBox computer.
• Build Program: A step-by-step program in which you learn the process for evaluating and refurbishing computers. If you build 5 for us, you can build the 6th for yourself (within FreekBox specs) to take home.
  • Laptop Build: An Advanced Build (or post-Build) program in which volunteers evaluate and build laptops for Hardware Grants and the Thrift Store. Only volunteers who have completed the regular Build program can request to work in Laptops.
  • MacBuild (or MacLand): An Advanced Build (or post-Build) program in which volunteers evaluate and build Macintosh/Apple computers, mostly for the Thrift Store or Online Sales. Only volunteers who have completed the regular Build program can request to work in Laptops.
• Volunteer Internships: Regularly scheduled volunteer positions (usually once or twice a week) in which the intern takes on some heightened level of responsibility as compared to a "normal" volunteer, generally designed to help people develop job skills. We have internships in many areas, including Tech Support, the Front Desk, Hardware Testing, Recycling, Hardware Grants, etc. See program description and currently available internships on the website.
• Hardware Grants: Our program for giving out computers and other hardware to qualifying organizations (generally community service/social change organizations). Learn more about the process and who qualifies on the website.
• Education Program: Computer classes taught by Free Geek volunteers that are free and open to the general public (as long as they sign up at the front desk. See the website for more info and a current class listing.
• Sales: The overarching department for selling gizmos that have been donated. This is what keeps our organization afloat!
  • Thrift Store: The retail center in Free Geek where people can purchase used gizmos. The store is the largest component of sales by a good bit.
  • Online Sales: Some of the gizmos that come through are sold on Ebay.
  • Bulk Sales: Some other gizmos that come through are sold to "bulk buyers"--representatives from businesses who shop from the warehouse and buy things like printers and wall warts that we have too much of.